90-Day Money-Back Guarantee
We want you to feel confident ordering from Smile Bright. Eligible purchases may be covered by our 90-day money-back guarantee from the date of delivery.
How to request a refund
Email us at sbzmkze01@gmail.com with your order number and a brief explanation of the issue. We may ask for photos or other reasonable information to assess the request.
Oral-care and hygiene products
For health and hygiene reasons, opened or used oral-care products may not qualify for a standard change-of-mind return. This does not prevent an approved claim under our 90-day guarantee or any rights you have under applicable South African consumer law.
Damaged, defective or incorrect orders
If your order arrives damaged, defective or incorrect, contact us as soon as reasonably possible after delivery so we can assess the issue and arrange an appropriate remedy.
Approved refunds
Approved refunds will be issued to the original payment method where possible. Banks and payment providers may require additional processing time before funds appear in your account.
This policy does not limit rights available under applicable South African consumer protection law.